1. Information we collect
- Account data: name, email address, phone number and password (stored encrypted).
- Call records: numbers dialled, date, duration and cost — required for billing.
- Payment data: transaction IDs and amounts of recharges. We never store card PINs or mobile wallet PINs.
- Device data: browser type, IP address and app version, used for security and quality.
- Contacts: only when you choose to pick a contact; your address book is never uploaded.
2. How we use your information
- To connect your calls and bill them accurately.
- To process recharges, rewards and referral bonuses.
- To prevent fraud, spam and abuse of our network.
- To provide customer support and important service notices.
3. Voice content & recordings
We do not listen to your calls. Voice is transmitted over encrypted connections. Recordings are created only when you turn on the record feature yourself, and are visible only to you in your call history.
4. Sharing with third parties
We never sell your personal data. We share only the minimum information needed with carrier partners to complete your call, and with payment providers to confirm your recharge, or when required by law.
5. Data security
We use industry-standard encryption (TLS), access-controlled databases, row-level security and regular reviews to protect your data. Admin access is restricted to authorised staff only.
6. Data retention
Call and payment records are kept for up to 24 months for billing and legal purposes, then deleted or anonymised.
7. Your rights
You can view and update your profile at any time, and request a copy or deletion of your data by writing to support@globalcall.top. We respond within 7 working days.
8. Children
GlobalCall is not intended for children under 13, and we do not knowingly collect their data.
9. Changes to this policy
We may update this policy from time to time. Significant changes will be announced in the app.