1. Unanswered or failed calls
You are never charged for calls that are not answered, are busy or fail to connect. No request is needed.
2. Poor quality or dropped calls
If a call dropped or had poor quality because of our network, report it within 48 hours with the call time and number. After review, we will credit the charged amount back to your wallet.
3. Recharge not received
If you paid via bKash, Nagad or another method but your balance did not arrive, send the transaction ID to support. Verified payments are credited within 24 hours, usually much sooner.
4. Refund of unused balance
- Unused recharge balance may be refunded within 7 days of payment, if no calls were made from it.
- Refunds are sent to the original payment method, minus any gateway fee.
- Bonus, reward and promotional balance is not refundable.
5. Call packages
Packages can be cancelled for a full refund before any minutes are used. Partly used packages are not refundable.
6. How to request
Message us on WhatsApp/Imo at +8801771177577 with your registered email, transaction ID and reason. Refunds are processed within 3–7 working days.